Senior Living Concierge - Guest Services & Front Desk

TerraBella Senior Living, LLC; Wilmington (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

TerraBella Senior Living in Wilmington, NC is seeking a friendly Concierge to welcome guests, residents and staff, handle calls, deliver messages, and provide general information. You will support the community by coordinating appointments, organizing mail and guest logs, and assisting with daily operations while maintaining a neat front desk.

A high school diploma and 1–3 years of customer service experience are preferred.

Qualifications

• High school diploma or GED preferred.
• 1–3 years customer service experience and/or training preferred.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Job description

TerraBella Senior Living in Wilmington, NC is seeking a friendly Concierge to welcome guests, residents and staff, handle calls, deliver messages, and provide general information. You will support the community by coordinating appointments, organizing mail and guest logs, and assisting with daily operations while maintaining a neat front desk.

A high school diploma and 1–3 years of customer service experience are preferred.