PRN Concierge

Terrabella Windsor Lake; Columbia (SC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan with company match

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) with company match

Employee Assistance Program

Accident insurance

Job summary

A community-oriented senior living organization in Columbia, South Carolina, is seeking a Concierge to be the first point of contact for guests and residents. Responsibilities include greeting visitors, managing phone calls, taking messages, and providing information. The ideal candidate will have a high school diploma and some customer service experience. TerraBella offers a comprehensive benefits package, including medical and dental coverage, as well as a 401(k) plan.

Qualifications

• Customer service experience is preferred.
• Willingness to manage various tasks effectively.
• Ability to greet guests and interact professionally.

Responsibilities

• Greet guests, residents, and employees as required.
• Manage external and internal calls and provide information.
• Organize and distribute mail to residents and staff.
• Coordinate appointments for residents and family members (e.g., hairdresser, transportation).
• Update lists, rosters, sign-ins and move‑in/move‑out records daily.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or general education degree (GED)

Job description

TerraBella Senior Living is the proud operator of more than 20, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia and Georgia. TerraBella communities together account for more than 1,500 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care and available, short-term Respite Care.

TerraBella Senior Living is looking for a Concierge to join our community TerraBella Windsor Lake.

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package.

Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

EOE D/V