Senior Living Concierge: Guest Experience & Tours

Ivy Living; Laguna Woods (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Hind

Complimentary Meals

Company Paid Life Insurance

Team Member Discount Program (LifeMart

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Job summary

Oakmont Management Group, based in Irvine, California, is seeking a Concierge for Ivy Park at Laguna Woods to greet visitors, assist residents, and provide clerical support. You will handle multi-line calls, tours, and mail.

The role requires at least a high school diploma, 2 years hospitality experience, proficiency with MS Word/Excel, strong communication, teamwork, and the ability to pass background checks and health screening.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• Oakmont Management Group may require vaccination, daily screening, surveillance testing, and to wear PPE per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

MS Office

Education

High school diploma

Job description

Oakmont Management Group, based in Irvine, California, is seeking a Concierge for Ivy Park at Laguna Woods to greet visitors, assist residents, and provide clerical support. You will handle multi-line calls, tours, and mail.

The role requires at least a high school diploma, 2 years hospitality experience, proficiency with MS Word/Excel, strong communication, teamwork, and the ability to pass background checks and health screening.