Senior Living Concierge: Guest Experience & Tours

Ivy Living; Santa Clara (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Hol/

Complimentary Meals

Company Paid Life Insurance

Team Member Discount Program (LifeMart

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Job summary

Oakmont Management Group, operating Ivy Living communities, seeks a Concierge to greet visitors and support residents and staff. You will fulfill resident requests, arrange property tours, answer a multi-line phone, and provide clerical support in alignment with our mission and values.

The role emphasizes exceptional customer service, teamwork, and safety, including monitoring communications and ensuring a welcoming, secure environment for residents and families.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• For health and safety of our team members and residents, vaccination, daily screening, surveillance testing, and to wear PPE may be required per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Excellent customer service

Communication

MS Office proficiency

Teamwork

Education

High school diploma or equivalent

Minimum age 18

Job description

Oakmont Management Group, operating Ivy Living communities, seeks a Concierge to greet visitors and support residents and staff. You will fulfill resident requests, arrange property tours, answer a multi-line phone, and provide clerical support in alignment with our mission and values.

The role emphasizes exceptional customer service, teamwork, and safety, including monitoring communications and ensuring a welcoming, secure environment for residents and families.