Senior Living Concierge: Guest Experience & Tours

Ivy Living; Bakersfield (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Holl

Complimentary Meals

Company Paid Life Insurance

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Job summary

Oakmont Management Group is seeking a Concierge in California. The role focuses on greeting residents and visitors, handling calls, arranging tours, and providing clerical support in line with the company’s mission and values.

Responsibilities include delivering exceptional customer service, answering phones, monitoring the Emergency Alert System, and supporting mail and administrative operations across departments.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Prefer two years in hospitality or senior living environments.
• Able to operate a PC and use MS Office programs; strong communication skills required.

Responsibilities

• Provide residents, guests, and visitors with exceptional customer service.
• Answer multi-line calls, direct inquiries, and support administrative staff.
• Monitor the Emergency Alert System and respond promptly to alerts.
• Manage business center tasks and mail processing.
• Maintain a safe, secure environment and foster teamwork across departments.

Skills

Customer service

MS Office proficiency

Telephone etiquette

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Oakmont Management Group is seeking a Concierge in California. The role focuses on greeting residents and visitors, handling calls, arranging tours, and providing clerical support in line with the company’s mission and values.

Responsibilities include delivering exceptional customer service, answering phones, monitoring the Emergency Alert System, and supporting mail and administrative operations across departments.