Senior Living Concierge: Guest Experience & Tours

Ivy Park at Otay Ranch; Milpitas (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation days

Complimentary meals

Life insurance

401(k) company match

Employee assistance program

Pet insurance

Recognition programs

Student loan refinancing

Job summary

Oakmont Management Group in Irvine, California, operates Ivy Park at Milpitas, delivering five-star services in a senior living setting. The Concierge role greets visitors, handles resident requests, coordinates tours, answers a multi-line phone, and provides clerical support to the administrative staff, in line with the company’s mission and values.

Oakmont Management Group seeks a on-site Concierge with strong customer service, hospitality experience, and MS Office skills.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two years of experience in a hospitality setting or senior living.
• Proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with residents, families, and staff.
• Must pass a Criminal Background check and Health Screening tests, including TB testing.
• Vaccination/testing and PPE may be required per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and direct calls to appropriate individuals in a timely, clear, and professional manner.
• Monitor the Emergency Alert System and respond promptly to every call.
• Effectively manage the business center and process mail.
• Maintain a safe and secure environment following established safety standards.
• Encourage teamwork through cooperative interactions with co‑workers and other departments.

Skills

Customer Service

Hospitality

Communication

Telephone Etiquette

Education

High School Diploma

Tools

MS Office

Job description

Oakmont Management Group in Irvine, California, operates Ivy Park at Milpitas, delivering five-star services in a senior living setting. The Concierge role greets visitors, handles resident requests, coordinates tours, answers a multi-line phone, and provides clerical support to the administrative staff, in line with the company’s mission and values.

Oakmont Management Group seeks a on-site Concierge with strong customer service, hospitality experience, and MS Office skills.