Senior Living Concierge - Guest Services Pro

Oakmont Senior Living; Laguna Woods (CA); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision benefits

Vacation, Personal Day, Sick Pay, HOLI

Complimentary Meals

Bonus Opportunities

Company Paid Life Insurance

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Emergency Financial Assistance

Job summary

The Ivy at Wellington, a premier senior living community managed by Oakmont Management Group, seeks a part-time Concierge in Laguna Woods, CA. You will greet visitors, handle resident requests, answer calls, and support administrative staff while upholding our mission and values.

Ideal candidates have 18+ age, HS diploma, customer service excellence, and familiarity with MS Office. Benefits include health, meals, and growth opportunities.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For health and safety, vaccination and PPE requirements may be requested per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for staff, residents, and guests, following safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma

Tools

MS Office

Job description

The Ivy at Wellington, a premier senior living community managed by Oakmont Management Group, seeks a part-time Concierge in Laguna Woods, CA. You will greet visitors, handle resident requests, answer calls, and support administrative staff while upholding our mission and values.

Ideal candidates have 18+ age, HS diploma, customer service excellence, and familiarity with MS Office. Benefits include health, meals, and growth opportunities.