On-Call Concierge - Resident Experience & Tours

Oakmont Senior Living; Simi Valley (CA); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Hol

Complimentary Meals

401(k) Savings Plan with Company Match

Employee Assistance Program

Life Insurance

Team Member Discount Program (LifeMart

Pet Insurance

Résumé du poste

Oakmont Management Group is seeking a friendly Concierge at Ivy Park at Wood Ranch in Simi Valley, CA. You will warmly greet visitors, assist residents, answer multi-line calls, and coordinate tours while supporting the administrative team. A polished appearance and professional demeanor are essential to uphold our service standards.

We value teamwork and genuine care for seniors. The role requires at least a high school diploma and strong MS Office skills; prior hospitality or senior living

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Responsabilités

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Connaissances

Exceptional customer service

Clear communication

MS Office proficiency

Interpersonal skills

Formation

High school diploma or equivalent

Description du poste

Oakmont Management Group is seeking a friendly Concierge at Ivy Park at Wood Ranch in Simi Valley, CA. You will warmly greet visitors, assist residents, answer multi-line calls, and coordinate tours while supporting the administrative team. A polished appearance and professional demeanor are essential to uphold our service standards.

We value teamwork and genuine care for seniors. The role requires at least a high school diploma and strong MS Office skills; prior hospitality or senior living