Senior Living Concierge — Guest Experience & Tours

Ivy Living; Castle Rock (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay,_HOL

Complimentary Meals

Company Paid Life Insurance

LifeMart Discount Program

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Job summary

The Ivy Castle Rock, a premier senior living community, is seeking a Concierge to greet residents and visitors, answer calls, and coordinate tours, while supporting administrative staff in a fast-paced environment.

Ideal candidates have a high school diploma, hospitality experience, and proficiency with MS Office. Applicants must pass background checks and health screenings; team safety and PPE guidelines may apply. Competitive benefits and growth opportunities offered.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For health and safety, vaccination/testing and PPE may be required per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Job description

The Ivy Castle Rock, a premier senior living community, is seeking a Concierge to greet residents and visitors, answer calls, and coordinate tours, while supporting administrative staff in a fast-paced environment.

Ideal candidates have a high school diploma, hospitality experience, and proficiency with MS Office. Applicants must pass background checks and health screenings; team safety and PPE guidelines may apply. Competitive benefits and growth opportunities offered.