Guest Experience Concierge — Senior Living

Ivy Living; Honolulu (HI); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation & holidays

Complimentary meals

Life insurance

401(k) with company match

Employee assistance program

Team member discount program

Student loan refinancing

Pet insurance

Job summary

Ivy Living's Hawaii Kai community is hiring a Front Desk Concierge to welcome residents and guests, answer calls, arrange tours, and support the administrative team. This is a full-time or part-time frontline role requiring professionalism and a warm, helpful demeanor.

The position emphasizes safety, courtesy, and teamwork within a compassionate senior living environment. Candidates should have a high school diploma, hospitality experience preferred, and be proficient with MS Office.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• For health and safety, vaccination and PPE requirements may apply per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Ivy Living's Hawaii Kai community is hiring a Front Desk Concierge to welcome residents and guests, answer calls, arrange tours, and support the administrative team. This is a full-time or part-time frontline role requiring professionalism and a warm, helpful demeanor.

The position emphasizes safety, courtesy, and teamwork within a compassionate senior living environment. Candidates should have a high school diploma, hospitality experience preferred, and be proficient with MS Office.