Senior Living Concierge: Residents, Tours & Guest Services

Oakmont Senior Living; Castle Rock (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Vacation, Personal Day, Sick Pay, HOL

Complimentary Meals

Bonus Opportunities

Company Paid Life Insurance

401(k) with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Emergency Financial Assistance

Job summary

The Ivy Castle Rock is seeking a friendly Concierge to warmly greet residents and visitors, answer calls, and support administrative staff at our Castle Rock community.

Shifts are 8:00 AM–3:30 PM, Wednesday through Saturday, with a pay range of 18.50–20.00 USD per hour. This role emphasizes excellent customer service, teamwork, and a safe, welcoming environment for residents and families.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prefer two years of hospitality experience or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal communication skills with employees, supervisors, physicians, healthcare professionals, residents, and families.
• Must pass Criminal Background check and Health Screening tests, including physical and TB tests.
• Vaccination/testing requirements may apply per regulatory guidelines for health and safety.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record and/or direct calls in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and respond to every call.
• Effectively manage the business center and process mail.
• Maintain a safe and secure environment following safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

MS Office

Communication

Education

High school diploma

Job description

The Ivy Castle Rock is seeking a friendly Concierge to warmly greet residents and visitors, answer calls, and support administrative staff at our Castle Rock community.

Shifts are 8:00 AM–3:30 PM, Wednesday through Saturday, with a pay range of 18.50–20.00 USD per hour. This role emphasizes excellent customer service, teamwork, and a safe, welcoming environment for residents and families.