Senior Living Concierge & Guest Experience Lead

Integral Senior Living; Redwood City (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full-

Paid time off and Holidays (full-time)

Comprehensive benefit package incl.健康,

Job summary

Integral Senior Living is seeking a Concierge to support residents and visitors on-site in California. The role emphasizes friendly reception, information provision, message delivery, and facilitating services for residents and staff.

The position requires basic customer service experience and a high school diploma or GED, with opportunities for growth within our community-focused, value-driven culture.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Job description

Integral Senior Living is seeking a Concierge to support residents and visitors on-site in California. The role emphasizes friendly reception, information provision, message delivery, and facilitating services for residents and staff.

The position requires basic customer service experience and a high school diploma or GED, with opportunities for growth within our community-focused, value-driven culture.