Senior Living Concierge & Guest Experience Lead

Provincial Senior Living; La Mirada (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full‑

Paid time off and Holidays (full-time)

Comprehensive benefit package incl.健康、

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Provincial Senior Living is seeking a full-time Concierge to warmly greet guests, residents and staff, manage calls, and relay messages while providing general information. You will support daily front-desk operations and assist with administrative tasks in a senior living community.

The role requires 1–3 years of customer service experience; a high school diploma or GED is preferred. This position offers competitive wages, benefits, and opportunities for advancement within a supportive team.

Qualifications

• 1–3 years customer service experience and/or training.
• High school diploma or GED preferred.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Provincial Senior Living is seeking a full-time Concierge to warmly greet guests, residents and staff, manage calls, and relay messages while providing general information. You will support daily front-desk operations and assist with administrative tasks in a senior living community.

The role requires 1–3 years of customer service experience; a high school diploma or GED is preferred. This position offers competitive wages, benefits, and opportunities for advancement within a supportive team.