Senior Living Concierge & Guest Experience Leader

Park View Estates; Fountain Valley (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling (full-time & part-

Paid time off and Holidays (full-time)

Comprehensive benefits (health, dental

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Integral Senior Living (ISL) is seeking a Concierge in California to greet guests, residents, and staff, manage internal and external calls, and provide general information to visitors. The role emphasizes welcoming service, message taking, and coordinating information flow across the community.

You will handle messages, direct inquiries, organize mail and guest lists, schedule appointments, and support daily operations.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Reception

Communication

Education

High school diploma or GED

Job description

Integral Senior Living (ISL) is seeking a Concierge in California to greet guests, residents, and staff, manage internal and external calls, and provide general information to visitors. The role emphasizes welcoming service, message taking, and coordinating information flow across the community.

You will handle messages, direct inquiries, organize mail and guest lists, schedule appointments, and support daily operations.