Evening Senior Living Concierge – Guest Services & Coordination

Marbella San Jose; San Jose (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling

Paid time off and Holidays (full-time)

Benefits package including health, etc

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Integral Senior Living is seeking a Concierge for a shift from 3:30 PM to 11:30 PM, Tuesday through Friday, at a California community. You will greet guests, residents and employees, manage calls, and relay messages while providing general information.

The role includes greeting visitors, organizing mail and documents, coordinating appointments, and supporting dining and marketing coordination. A high school diploma or GED and 1–3 years of customer service are preferred.

Qualifications

• High school diploma or GED preferred.
• 1–3 years customer service experience or equivalent.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

Integral Senior Living is seeking a Concierge for a shift from 3:30 PM to 11:30 PM, Tuesday through Friday, at a California community. You will greet guests, residents and employees, manage calls, and relay messages while providing general information.

The role includes greeting visitors, organizing mail and documents, coordinating appointments, and supporting dining and marketing coordination. A high school diploma or GED and 1–3 years of customer service are preferred.