PRN Concierge

Conservatory at Keller Town Center; Keller (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Flexible scheduling

Paid time off and holidays (full-time)

Health insurance

Dental insurance

Vision insurance

Life and disability insurances

401(K) with employer matching

Paid training

Meals and uniforms

Employee Assistance Program

Job summary

Discovery Management Group is seeking a Concierge to join our on-site team in Keller, TX. The role greets residents and guests, manages calls, messages, and information while supporting daily operations in a senior living community.

Responsibilities include front-desk duties, message handling, guest directions and coordinating with staff to ensure a welcoming environment. Previous customer service experience is preferred.

Qualifications

• One to three years of customer service experience or training.
• Strong communication and interpersonal skills.

Responsibilities

• Greet residents, guests, and employees and answer or route calls appropriately.
• Take and relay messages with accuracy and timeliness.
• Maintain desk, mail and sign-in logs; assist with room and dining arrangements.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V