Resident Services Concierge — Flexible Hours & Growth

Palms of Lake Spivey; Jonesboro (GA); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Flexible scheduling

PTO & Holidays

Health/dental/vision

401(k) match

Paid training

Growth opportunities

Employee assistance program

Job summary

Discovery Management Group is seeking a Concierge to join our Georgia senior living community. You will greet residents and guests, manage calls, coordinate appointments, and support daily operations with a warm, professional demeanor.

Ideal candidates have 1–3 years of customer service or administrative experience, strong communication and organization skills, and a willingness to multitask in a fast-paced environment. High school diploma or GED preferred; basic computer skills required.

Qualifications

• 1–3 years of customer service, reception, or administrative experience preferred.
• Strong communication, organization, and interpersonal skills.
• Professional demeanor with the ability to multitask in a fast-paced environment.
• Basic computer skills and comfort using phones, email, and office systems.
• Ability to maintain confidentiality and represent the community positively.

Responsibilities

• Perform telephone answering and reception duties, managing internal and external calls professionally and courteously.
• Take accurate, detailed messages and ensure timely communication to the appropriate recipient.
• Greet residents, families, and visitors warmly; respond to inquiries and provide directions as needed.
• Collate brochures and support marketing materials as requested.
• Prepare meal tickets for team members and family members; tally meal count sheets for Dining Services.
• Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets.
• Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
• Keep the front desk and entry areas clean, organized, and welcoming at all times.
• Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators.
• Maintain resident forms related to miscellaneous credits.
• Follow all company personnel policies, operating procedures, and confidentiality requirements.
• Perform other duties as assigned.

Skills

Customer service

Reception

Administrative experience

Strong communication

Education

High school diploma or GED

Job description

Discovery Management Group is seeking a Concierge to join our Georgia senior living community. You will greet residents and guests, manage calls, coordinate appointments, and support daily operations with a warm, professional demeanor.

Ideal candidates have 1–3 years of customer service or administrative experience, strong communication and organization skills, and a willingness to multitask in a fast-paced environment. High school diploma or GED preferred; basic computer skills required.