Senior Living Concierge — Guest Experience & Front Desk

Integral Senior Living; Fountain Valley (CA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Wage access

Flexible scheduling

Paid time off

Benefits package

401(k) match

Paid training

Advancement

Meals

Uniforms

Job summary

Integral Senior Living in California is seeking a friendly Concierge to welcome guests, residents and staff, manage calls, and relay messages with care and accuracy. You will provide general information and support daily operations in a senior living community.

The ideal candidate has 1–3 years of customer service experience, a high school diploma, and excellent communication. This full-time role offers competitive wages, benefits, and opportunities for career growth within a supportive culture.

Qualifications

• 1–3 years customer service experience or training
• High school diploma or GED preferred
• Excellent interpersonal and communication skills

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors; answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members; tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In/Move-Out Register daily; logs guest activity as necessary.
• Manages appointments for residents and family members (e.g., hairdresser, transportation).
• Maintains desk and entry area neat and organized.
• Organizes and distributes mail to residents, Executive Director and departmental coordinators.
• Maintains resident forms for miscellaneous credits.
• Adheres to company policies and operating procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma or GED

Job description

Integral Senior Living in California is seeking a friendly Concierge to welcome guests, residents and staff, manage calls, and relay messages with care and accuracy. You will provide general information and support daily operations in a senior living community.

The ideal candidate has 1–3 years of customer service experience, a high school diploma, and excellent communication. This full-time role offers competitive wages, benefits, and opportunities for career growth within a supportive culture.