Senior Living Concierge & Front Desk Host

Cogir Senior Living; Matthews (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

Cogir Senior Living is seeking a Concierge to serve as the welcoming first point of contact for residents, families, and guests at our senior living community. The role involves front desk coverage, coordinating resident services, and ensuring a positive experience while maintaining efficient operations.

Responsibilities include greeting visitors, managing calls, assisting with transportation and activities, and supporting administrative tasks.

Qualifications

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting required.
• Patience and willingness to assist residents, visitors, and team members.
• Excellent communication skills and ability to maintain confidentiality.

Responsibilities

• Answer a multi-line telephone and direct calls as needed.
• Greet families, residents, guests, and vendors warmly.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks and light clerical work.
• Order office supplies and complete work orders.
• Address resident concerns and escalate issues to management.

Skills

Customer service

Front desk

Communication

Multitasking

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a Concierge to serve as the welcoming first point of contact for residents, families, and guests at our senior living community. The role involves front desk coverage, coordinating resident services, and ensuring a positive experience while maintaining efficient operations.

Responsibilities include greeting visitors, managing calls, assisting with transportation and activities, and supporting administrative tasks.