Senior Living Community Relations Manager

Woodlands-Senior-Living-LL; Augusta (ME); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Vacation and holiday pay

Tuition assistance

Health, dental, vision and supplementa

401(k) savings and investment plan

Job summary

Woodlands Senior Living seeks a Community Relationships Manager to connect with families by phone and email, explain options, schedule tours, and assist with applications and documentation.

Join a Maine-based, family-owned organization dedicated to high-quality care in assisted living and memory care, with Joint Commission accreditation and a mission to make every day the best day for residents.

Qualifications

• Experience in a senior living community or nursing home preferred.
• Ability to provide high-level customer service that is empathetic and thorough.
• Ability to multitask and manage competing priorities.

Responsibilities

• Be responsible for leads management program and utilization of leads management software
• Serve as company representative for trade shows and expos
• Schedule community tours to Administrator/Executive Director’s calendar
• Receive incoming referrals from external referral sources, maintaining excellent relationships with those referral sources
• Receive incoming inquiries from family members, prospective residents, and those acting on behalf of prospective residents
• Conduct community outreach to referral sources and attend senior-focused community events
• Operate with empathy and helpfulness when assisting prospects through the pre-admission process
• Maintain expertise in Long Term Care MaineCare program and application process

Skills

Customer service

Empathy

Multitasking

Lead management software

Communication

Tools

Leads management software

Job description

Woodlands Senior Living seeks a Community Relationships Manager to connect with families by phone and email, explain options, schedule tours, and assist with applications and documentation.

Join a Maine-based, family-owned organization dedicated to high-quality care in assisted living and memory care, with Joint Commission accreditation and a mission to make every day the best day for residents.