Senior Living Community Engagement Manager

Woodlands Senior Living; Augusta (ME); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Vacation and holiday pay

Tuition assistance

Health, dental, vision benefits

401(k) savings plan

Weekday schedule

Job summary

Woodlands Senior Living is seeking a Community Relationships Manager to engage families by answering inquiries via phone and email, explain options, schedule tours, assist with applications, and gather documentation. The role emphasizes empathy and resourcefulness in guiding families through the pre-admission process with a focus on resident care and family satisfaction.

The organization emphasizes a mission-driven team, accreditation excellence, and a commitment to high standards of care.

Qualifications

• Experience in a senior living community or nursing home preferred.
• Ability to provide high-level customer service that is empathetic and thorough.
• Ability to multitask and manage competing priorities while on the phone.
• Current Maine driver's license and satisfactory driving record.

Responsibilities

• Manage leads using leads management software.
• Represent the company at trade shows and expos.
• Schedule community tours for Administrator/Executive Director.
• Receive referrals from external sources and maintain excellent relationships.
• Handle inquiries from family members, prospective residents, and their representatives.
• Conduct community outreach to referral sources and attend senior-focused events.
• Assist prospects through the pre-admission process with empathy and helpfulness.
• Maintain expertise in MaineCare programs and application processes.

Job description

Woodlands Senior Living is seeking a Community Relationships Manager to engage families by answering inquiries via phone and email, explain options, schedule tours, assist with applications, and gather documentation. The role emphasizes empathy and resourcefulness in guiding families through the pre-admission process with a focus on resident care and family satisfaction.

The organization emphasizes a mission-driven team, accreditation excellence, and a commitment to high standards of care.