Care Navigation Specialist

Woodlands-Senior-Living-LL; Augusta (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

Woodlands Senior Living in Maine is seeking a Care Navigation Specialist to guide seniors and families through healthcare and senior living choices. You’ll be the first point of contact, handling inquiries by phone and email, coordinating tours, and assisting with MaineCare-related processes to help families make informed decisions.

This role emphasizes compassionate service, building trusted relationships with residents, families, and referral partners, with opportunities for growth in a

Qualifications

• Strong communication and relationship-building skills are essential for guiding families.
• Empathetic, professional customer service with attention to detail required.
• Experience with data entry and multi-tasking in a fast-paced environment a plus.

Responsibilities

• Serve as a compassionate resource for prospective residents and family members seeking senior living and healthcare guidance.
• Respond to inquiries via phone, email, and other communication channels with professionalism and urgency.
• Guide families through the pre-admission process by explaining care options and next steps.
• Coordinate and schedule community tours with Administrators and Executive Directors.
• Assist families with applications, required documentation, and MaineCare-related processes.
• Manage and track leads through CRM/lead management systems.
• Build strong relationships with referral partners and healthcare providers.
• Represent Woodlands Senior Living at healthcare events and community outreach activities.

Skills

Strong communication

Relationship building

Customer service

Empathy

Data entry

Drive/driver's license

Tools

CRM systems

Job description

Description

Make a difference while building a career with purpose. We welcome candidates who are new to healthcare, looking to pivot from a demanding role, or seeking a meaningful career change into a growing field focused on helping others. The Care Navigation Specialist position is designed for compassionate, relationship-focused professionals who have a passion for serving their community and guiding individuals through healthcare and senior living options. In this role, you'll help seniors and their families navigate available services, answer important questions, and provide support during times when trusted guidance matters most. This is more than a job; it's an opportunity to become an advocate for those in need while growing a fulfilling career in healthcare and community services.

As a Care Navigation Specialist, you will be the first point of contact for families seeking guidance and support. Through phone conversations, email communication, and community outreach, you will help connect individuals with appropriate care options while providing empathy, education, and reassurance during critical life transitions.

If you thrive on building relationships, supporting those in need, and making a lasting difference in your community, we encourage you to join our team.

Why Woodlands Senior Living?

Woodlands Senior Living is Maine's first senior living organization to earn The Joint Commission Accreditation, demonstrating our commitment to excellence, quality, and safety. As a Maine-based, family-owned organization, we are dedicated to enriching the lives of seniors through exceptional assisted living and memory care services.

Our team members are mission-driven professionals who work collaboratively to create meaningful experiences for residents and families while supporting one another's professional development and success.

Hiring Immediately!

What You'll Do

As a Care Navigation Specialist, you will:

• Serve as a compassionate resource for prospective residents and family members seeking senior living and healthcare guidance.
• Respond to inquiries via phone, email, and other communication channels with professionalism, empathy, and urgency.
• Guide families through the pre-admission process by explaining available care options and next steps.
• Coordinate and schedule community tours with Administrators and Executive Directors.
• Assist families with applications, required documentation, and MaineCare-related processes.
• Manage and track leads through our customer relationship management and lead management systems.
• Build and maintain strong relationships with referral partners, healthcare providers, and community organizations.
• Receive and coordinate incoming referrals from external healthcare and community sources.
• Represent Woodlands Senior Living at healthcare events, trade shows, community outreach activities, and senior-focused programs.
• Develop expertise in long-term care services, resources, and support programs available throughout Maine.
• Deliver an outstanding customer experience while helping families make informed care decisions.

Benefits & Career Growth

At Woodlands Senior Living, we believe in investing in our team members and supporting their success both personally and professionally.

We offer:

• Competitive compensation
• Generous vacation and holiday pay
• Tuition assistance and professional development opportunities
• Medical, dental, vision, and supplemental insurance benefits
• 401(k) retirement savings plan
• Supportive leadership and team environment
• Opportunities for advancement within a growing healthcare organization
• Meaningful work that positively impacts the lives of seniors and their families every day

Requirements

We're seeking someone who:

• Has a genuine passion for helping seniors, families, and individuals navigate healthcare and support services.
• Is interested in building a long-term career in healthcare, community health, social services, senior living, or care coordination.
• Demonstrates strong communication and relationship-building skills.
• Provides exceptional customer service with empathy, professionalism, and attention to detail.
• Can effectively manage multiple priorities in a fast-paced environment.
• Is comfortable using technology and performing accurate data entry while speaking with customers.
• Possesses an understanding of healthcare terminology, aging services, senior care, or human services concepts, preferred.
• Has previous experience in senior living, healthcare, customer service, community outreach, human services, or related fields, preferred.
• Holds a valid Maine driver's license with a satisfactory driving record.
• Successfully completes a criminal background check.