Senior Living Community Relations Director

LE0024 Transforming Age Associates, LLC; Minnesota; On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Retirement plan

Generous PTO

Job summary

Transforming Age's Heathers Manor in Crystal, MN is seeking a Community Relations Director who thrives on building relationships, guiding families through the move-in journey, and growing referral partnerships while sharing the organization's story with heart and professionalism.

This full-time role drives occupancy, manages the sales cycle from inquiry to closing, coordinates tours, and collaborates with the management team on strategies and a 90-day plan.

Qualifications

• Bachelor's degree with emphasis in marketing or sales or the equivalent combination of education and experience.
• Five years' experience in marketing and sales is preferred; experience and/or knowledge of the senior living industry.
• Previous management experience preferred.
• Excellent communication and relationship building skills.
• Ability to multi-task and work with multiple projects.
• Proficiency with Microsoft Office Suite.
• A desire and ability to relate to and continue learning about the senior population.
• Must possess current driver's license .
• Completion of a background check.
• Drug screen, TB test, fingerprint, and/or physical may be required depending on state/local guidelines.

Responsibilities

• H helps drive occupancy and revenue targets by keeping building at or above budgeted monthly occupancy.
• Handles and coordinate all aspects of the sale process from inquiry calls, cold calling, conducting tours, follow-up calls and lead management software updates, and closing the sale.
• Ensures community and staff back-up scheduling for tours and onsite visits, so that all future resident inquiries are handled in a timely manner
• Works closely with the management team on developing and implementing strategies and an ongoing 90-day plan for increasing qualified inquiries, traffic and sales.
• Compiles a weekly marketing report for delivery to corporate on inquiries, tours, move-ins, move-outs, and outreach for each week.
• Ensures timely data entry and documentation into lead management software.
• Maintain 'Next steps' schedule and drive continuous customer care and frequent contact
• Identifies and maintaining key relationships with community and professional sources.
• Participates with management team to assist staff as needed with: Facility upkeep, resident/family communications, facilitation of in-house and sales training and enablement.
• Promotes the Mission, Vision and Values of Transforming Age in all areas of responsibility.
• Performs other duties as assigned.

Skills

Excellent communication

Relationship building

Multi-tasking

Driver's license

Education

Bachelor's degree in marketing or sales

Tools

Microsoft Office Suite

Job description

Transforming Age's Heathers Manor in Crystal, MN is seeking a Community Relations Director who thrives on building relationships, guiding families through the move-in journey, and growing referral partnerships while sharing the organization's story with heart and professionalism.

This full-time role drives occupancy, manages the sales cycle from inquiry to closing, coordinates tours, and collaborates with the management team on strategies and a 90-day plan.