Heathers Manor-Community Relations Director

Transforming Age; Crystal, Northern (MN, KY); Hybrid; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement plan

Generous PTO

Work-life balance

Job summary

Heather's Manor, a Transforming Age community in Crystal, MN, is hiring a Community Relations Director to connect seniors and families with a welcoming home. You will guide move-ins, nurture referral partnerships, and promote the community's story with heart and professionalism.

This full-time role focuses on driving occupancy, coordinating tours, and collaborating with the management team to implement regional strategies and ensure excellent resident experiences.

Qualifications

• Bachelor's degree with emphasis in marketing or sales or equivalent experience.
• Five years' experience in marketing and sales is preferred; senior living experience is a plus.

Responsibilities

• Drive occupancy and revenue targets by maintaining occupancy above budget.
• Handle all aspects of the sale process from inquiries, tours, follow-up, and closing.
• Coordinate scheduling for tours and site visits to ensure timely responses to inquiries.
• Develop and implement 90-day plans with management to increase inquiries, traffic, and sales.
• Compile weekly marketing reports on inquiries, tours, move-ins/out, and outreach.

Skills

Communication

Relationship building

Multi-tasking

Microsoft Office

Education

Bachelor's degree in marketing or sales

Tools

Microsoft Office Suite

Job description

Are you looking for an opportunity to grow your career in an environment that values your unique talents, and will help you succeed? Look no further! **Heathers Manor, a Transforming Age** community located in ***Crystal***, ***MN***, has an environment that supports your career growth, no matter what you are looking to do! We offer great pay, work/life balance, and excellent benefits including Medical, Dental, Vision Care and Retirement for our full-time team members, as well as Generous Paid Time Off and other unique perks for full-time and part-time team members! Come learn more about us at https://transformingage.org/community/heathers-manor/ , and find your happy place here! We have a wonderful opportunity for a **Community Relations Director** who is passionate about connecting seniors and their families with a warm and welcoming place to call home. This role is perfect for someone who thrives on building relationships, guiding families through the move-in journey, and growing referral partnerships, all while sharing the story of our community with heart and professionalism every day. ***This is a*** ***Full-time*** ***position; the pay rate is $68,000-$75,000 plus commission DOE.*** **Our Community Relations Director:*** Helps drive occupancy and revenue targets by keeping building at or above budgeted monthly occupancy.* Handles and coordinate all aspects of the sale process from inquiry calls, cold calling, conducting tours, follow-up calls and lead management software updates, and closing the sale.* Ensures community and staff back-up scheduling for tours and onsite visits, so that all future resident inquiries are handled in a timely manner* Works closely with the management team on developing and implementing strategies and an ongoing 90-day plan for increasing qualified inquiries, traffic and sales.* Compiles a weekly marketing report for delivery to corporate on inquiries, tours, move-ins, move-outs, and outreach for each week.* Ensures timely data entry and documentation into lead management software. Maintain \"Next steps\" schedule and drive continuous customer care and frequent contact* Identifies and maintaining key relationships with community and professional sources.* Participates with management team to assist staff as needed with: Facility upkeep, resident/family communications, facilitation of in-house and sales training and enablement.* Promotes the Mission, Vision and Values of Transforming Age in all areas of responsibility.* Performs other duties as assigned. **What you need to succeed:*** Bachelor’s degree with an emphasis in marketing or sales or the equivalent combination of education and experience.* Five years’ experience in marketing and sales is preferred; experience and/or knowledge of the senior living industry.* Previous management experience preferred.* Excellent communication and relationship building skills.* Ability to multi-task and work with multiple projects* Proficiency with Microsoft Office Suite.* A desire and ability to relate to and continue learning about the senior population.* Must possess current driver’s license .* Completion of a background check. Drug screen, TB test, fingerprint, and/or physical may be required depending on state/local guidelines.