Senior Living Billing Specialist - Detail-Oriented

WSLM Recruiting; River Crest (UT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with match up to 4%

Hotel discounts

Medical, Dental, Vision insurance with

PTO and Vacation

Job summary

Western States Lodging & Management is seeking a Billing Specialist to manage resident billing across multiple senior living communities, handling setup, charges, payments, and adjustments with accuracy and compassion.

You will process payments (ACH, credit cards, checks, and cash), monitor accounts receivable, generate monthly statements, and collaborate with Executive Directors and Administrative staff to ensure timely billing.

Qualifications

• High school diploma or equivalent required; associate's degree in accounting, business, finance, or a related field preferred.
• Minimum of 2 years of experience in billing, accounts receivable, collections, or a related financial role.
• Experience in senior living, healthcare billing, or resident financial services preferred.
• Experience managing complex billing processes across multiple locations or accounts.
• Understanding of private-pay billing, assisted living fee structures, and accounts receivable procedures.

Responsibilities

• Manage the complete resident billing process across multiple senior living communities, including setup, move-in charges, service changes, room transfers, and final billing.
• Maintain accurate resident accounts and billing records within the company-approved billing management system.
• Process resident payments, including ACH, credit cards, checks, and cash, while ensuring accuracy and compliance with financial security procedures.
• Monitor accounts receivable, review outstanding balances, and coordinate collection efforts with community leadership.
• Generate monthly billing statements, verify charges, and collaborate with Executive Directors and Administrative Assistants to ensure accurate and timely billing.
• Assist residents and families with billing questions, payment concerns, account adjustments, and financial documentation in a professional and compassionate manner.
• Manage long-term care insurance claims, including submissions, follow-ups, payment tracking, and reconciliation.
• Coordinate resident refunds, account credits, incidental charges, and applicable tax documentation.
• Generate and review accounts receivable aging reports and other financial reports to identify discrepancies and support timely collections.
• Maintain confidential financial and resident information in accordance with company policies and applicable regulations.
• Collaborate with community teams to resolve billing discrepancies, improve processes, and maintain consistent billing practices.
• Support audits, system updates, training initiatives, and special projects related to billing operations.

Skills

Billing

Accounts receivable

Attention to detail

Communication skills

Education

High school diploma or equivalent

Associate's degree in accounting or related field

Tools

Excel

Outlook

Word

ALIS / EHR systems

Job description

Western States Lodging & Management is seeking a Billing Specialist to manage resident billing across multiple senior living communities, handling setup, charges, payments, and adjustments with accuracy and compassion.

You will process payments (ACH, credit cards, checks, and cash), monitor accounts receivable, generate monthly statements, and collaborate with Executive Directors and Administrative staff to ensure timely billing.