Billing and Accounting Services Coordinator

Wisteria; Woodland (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Excellent benefits

PTO and holidays

Tuition assistance

Wellness program

Meal program

Job summary

Wisteria at Warner Center is seeking a Billing and Accounting Services Coordinator to join our founding team in Woodland Hills, California. You will manage resident billing, accounts receivable, and related accounting tasks across the continuum of care, working with residents, families and departments to ensure accuracy and service quality.

We offer a strong benefits package, including medical/dental/vision, flexible spending accounts, a Safe Harbor 401(k) plan with company match, PTO, holidays,

Qualifications

• Two years of experience in resident billing, accounts receivable, or related accounting functions within a CCRC or similar environment.
• Experience with resident billing and accounting platforms (PointClickCare, Revspring, etc.).
• Excellent attention to detail, time management and organizational skills.
• High school diploma or equivalent required; coursework or experience in accounting preferred.
• Strong hospitality skills with the ability to communicate effectively with residents, families, and interdisciplinary teams.

Responsibilities

• Input monthly resident billing charges for Residential Living, Assisted Living, Memory Care, and Skilled Nursing units (excluding third-party insurance billing).
• Maintain and reconcile third-party billing adjustments to Private pay invoices.
• Produce accurate resident private pay billing statements by the first business day of the month for Residential Living and by the second business day for the Health Center.
• Verify resident contracts, demographics, rates, and any changes to rates before billing.
• Establish and maintain positive relationships with residents and/or responsible parties regarding billing and collections.
• Prepare daily bank deposits and post cash receipts to resident accounts daily.
• Process resident refunds, credits or account corrections within refund timeframe promptly and accurately.
• Complete the full collection process for all private-pay residents in accordance with CCRC policies and procedures.
• Act as lead or backup for Medicare Part B insurance verifications, PointClickCare entry, and financial form completion.
• Resolve billing discrepancies and inquiries promptly.
• Perform other duties or special projects assigned by the supervisor.
• Ensure adherence to HIPAA for Health Center residents.

Skills

Hospitality

Communication

Time management

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

PointClickCare

Revspring

Job description

Billing and Accounting Services Coordinator

A brand new Continuing Care Retirement Community opening soon, Wisteria at Warner Center, is excited to announce an opportunity to join our founding team as Billing and Accounting Services Coordinator. Discover a workplace where you're truly valued — and enjoy a comprehensive benefits package designed to support your well-being, development and success.

• Excellent benefits package including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbor 401(k) plan with generous company match!
• Generous Paid Time Off (PTO), Flex Holidays, and 6 Paid holidays per year for full-time staff.
• $2,000 a year in Tuition Assistance for full-time employees and robust Talent Development Program – we help you accelerate your career!
• Wellness program with the opportunity to earn a 30% discount on your benefit premiums!
• Employee Meal Program coming! We will prepare delicious meals for you daily!

This is a full time, onsite, position located in Woodland Hills, California.

Compensation: $28.15 per hour.

GENERAL SUMMARY:

The Billing & Accounting Services Coordinator is responsible for resident billing functions, accounts receivable, and providing support for additional accounting responsibilities across the full continuum of care within a Continuing Care Retirement Community (CCRC), including Independent Living, Assisted Living, Memory Care, and Skilled Nursing. This role plays a critical part in maintaining accurate financial records while fostering positive relationships with residents, families, and internal departments.

PRINCIPLE DUTIES:

• Perform all functions related to the input of monthly resident billing charges for Residential Living, Assisted Living, Memory Care, and Skilled Nursing units. (Excluding third-party insurance billing).
• Maintain and reconcile third-party billing adjustments to Private pay invoices (even if not billing insurance directly, co-insurance or co-pays).
• Produce accurate resident private pay billing statements by the first business day of the month for Residential Living and by the second business day for the Health Center.
• Verify resident contracts, demographics, rates, and any changes to rates before billing.
• Establish and maintain positive relationships with residents and/or responsible parties regarding billing and collections, including meeting with residents or representatives to address billing questions and collaborate with team members as needed.
• Prepare daily bank deposits and post cash receipts to resident accounts daily.
• Process resident refunds, credits or account corrections within refund timeframe promptly and accurately.
• Complete the full collection process for all private-pay residents in accordance with CCRC policies, residency agreements, and established collection procedures.
• Act as lead or backup for Medicare Part B insurance verifications, PointClickCare (PCC) entry, and financial form completion. (therapy verification includes Medicare verifications, secondary insurance, authorizations for managed care plans).
• Resolve billing discrepancies and inquires promptly. Maintain confidentiality and professionalism while handling sensitive financial information.
• Perform other duties or special projects assigned by the supervisor.
• Ensure adherence to all internal policies and privacy laws (HIPAA for Health Center residents).

QUALIFICATIONS:

• High school diploma or equivalent required; coursework or experience in accounting, finance, or business administration preferred.
• Minimum of two (2) years of experience in resident billing, accounts receivable, accounts payable, or related accounting functions within a CCRC, senior living, healthcare, or hospitality related environment.
• Strong hospitality skills with the ability to communicate effectively with residents, families, and interdisciplinary teams.
• Experience with resident billing and accounting platforms (PointClickCare, Revspring, etc.).
• Excellent attention to detail, time management and organizational skills.