Senior Lighting Projects Consultant - Hybrid

PSEG; Secaucus (NJ); Hybrid; USD 94,000 - 148,000; Full time

Benefits offered by this job

Benefits from day one

Job summary

PSEG is seeking a Customer Support Consultant in New Jersey to respond to governmental, mid-size to large industrial and commercial customers for new lighting opportunities that result in revenue growth. This role includes meetings with decision makers to generate lighting revenues and to resolve and escalate customer lighting issues, supporting satisfaction and efficiency.

The position is hybrid with three onsite days per week.

Qualifications

• High School diploma and a minimum of 5 years of lighting applicable work experience.
• Proven customer relationship experience.
• Knowledge of Utility electric overhead, underground and outdoor lighting infrastructure.
• Demonstrated PC skills. Must be proficient in Outlook, MS Office, Excel, Access, Word.
• Demonstrated electric and gas technical knowledge.

Responsibilities

• Handle lighting requests for new and upgrade lighting jobs. Coordinate meetings with customers, review lighting products to best meet customer needs, conduct financial review and analysis on existing and proposed lighting products, as well as provide guidance and recommendations for lighting layout.
• Project Management/Coordination - Ensuring customer projects are being delivered on time by working with various departments within the organization. Tasks include scheduling and hosting a steady cadence of status meetings/updates, facilitating efforts with manufacturers related to supply and delivery, product information and development; and also coordinating cross-functional departmental activities with groups such as procurement, schedulers and planners, construction inquiry, and BCS advisors and project coordinators.
• Handle lighting issues for lighting outages and billing issues on customer accounts. Act as a bridge between both internal and external customers who have reported lighting problems requiring coordination with internal departments in expediting lighting maintenance issues. Review lighting disparities on customer’s lighting accounts for fixtures that are in the field and what is on accounts.
• Manage customer relationships and resolve escalated inquiries - Handle the body politic issues of the State, NJDOT, Munis and private customers. Respond to customer inquiries and any BPU, executive or escalated issues. Determine the best course of action to de-escalate any customer issues that may arise.
• Compliance with the Department of Energy’s regulation 10 CFR 810 is required.

Skills

Customer relationships

Lighting infra

Outlook/MS Office

Electric/Gas knowledge

NJ driver license

Education

High School diploma

BA/BS in business

Tools

SAP CRM

SAP BW

GIS

SAP DWMS

Job description

PSEG is seeking a Customer Support Consultant in New Jersey to respond to governmental, mid-size to large industrial and commercial customers for new lighting opportunities that result in revenue growth. This role includes meetings with decision makers to generate lighting revenues and to resolve and escalate customer lighting issues, supporting satisfaction and efficiency.

The position is hybrid with three onsite days per week.