Senior Lighting Project Consultant

Pse; Secaucus (NJ); Hybrid; USD 94,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

Public Service Electric & Gas Co in Secaucus, NJ seeks a Customer Support Consultant to engage with governmental and commercial lighting opportunities, driving revenue growth and resolving issues for satisfaction and compliance. The role involves meetings with decision makers, coordination across departments, and escalation management in a dynamic utility environment.

Hybrid work with three onsite days per week is required; strong knowledge of lighting products, SAP systems, and regulatory

Qualifications

• High School degree and minimum 5 years lighting experience.
• Proven customer relationship experience.
• Knowledge of utility electric overhead, underground and outdoor lighting infrastructure.
• Proficient in Outlook, MS Office, Excel, Access, and Word.
• Electric and gas technical knowledge.
• NJ driver's license required.
• BA/BS in business.
• Understanding of PSE&G tariffs with lighting product experience.
• Knowledge of SAP CRM, SAP BW, SAP DWMS and GIS.

Responsibilities

• Handle lighting requests for new and upgrade lighting jobs; coordinate meetings with customers; review lighting products to best meet customer needs; conduct financial review and analysis on existing and proposed lighting products; provide guidance and recommendations for lighting layout.
• Project Management/Coordination - Ensuring customer projects are delivered on time by coordinating with various departments; schedule status meetings; coordinate with manufacturers; engage procurement, schedulers, construction inquiries, and project coordinators.
• Handle lighting issues for outages and billing on customer accounts; act as bridge between internal and external customers; coordinate with internal departments to expedite maintenance issues; review lighting disparities on accounts.
• Manage customer relationships and resolve escalated inquiries; respond to BPU, executive or escalated issues; de-escalate customer issues.
• Compliance with the Department of Energy’s regulation 10 CFR 810 is required.

Skills

Customer relationships

Lighting knowledge

SAP CRM

GIS

MS Office

NJ driver license

Education

BA/BS in business

High School diploma

Tools

SAP CRM

SAP BW

SAP DWMS

GIS

Outlook

Excel

Access

Word

Job description

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Requisition: 84426

PSEG Company: Public Service Electric & Gas Co

Salary Range: $ 93,600 - $ 148,200

Work Location Category: Hybrid

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

At this time, only current PSEG employees are being considered.

The primary purpose of the customer support consultant position is to respond to and interact with governmental, mid-size to large industrial and commercial customers for new business lighting opportunities that result in revenue growth. This involves conducting meetings with decision makers to generate new lighting revenues for the company. The position is also accountable for the resolution and/or escalation of customer lighting issues, responding to executive and BPU inquires as required and participate in process improvements initiatives as applicable to support customer satisfaction, business development and operational efficiencies.

Job Responsibilities

• Handle lighting requests for new and upgrade lighting jobs. Coordinate meetings with customers, review lighting products to best meet customer needs, conduct financial review and analysis on existing and proposed lighting products, as well as provide guidance and recommendations for lighting layout.
• Project Management/Coordination - Ensuring customer projects are being delivered on time by working with various departments within the organization. Tasks include scheduling and hosting a steady cadence of status meetings/updates, facilitating efforts with manufacturers related to supply and delivery, product information and development; and also coordinating cross-functional departmental activities with groups such as procurement, schedulers and planners, construction inquiry, and BCS advisors and project coordinators. Also, facilitate communication with internal and external parties for project deliveries, including municipality representatives, elected officials, senior executives, RPA, etc.
• Handle lighting issues for lighting outages and billing issues on customer accounts. Act as a bridge between both internal and external customers who have reported lighting problems requiring coordination with internal departments in expediting lighting maintenance issues. Review lighting disparities on customer’s lighting accounts for fixtures that are in the field and what is on accounts.
• Manage customer relationships and resolve escalated inquiries - Handle the body politic issues of the State, NJDOT, Munis and private customers. Respond to customer inquiries and any BPU, executive or escalated issues. Determine the best course of action to de-escalate any customer issues that may arise.
• Compliance with the Department of Energy’s regulation 10 CFR 810 is required.

Job Specific Qualifications

• High School degree and a minimum of 5 years of lighting applicable work experience
• Proven customer relationship experience
• Knowledge of Utility electric overhead, underground and outdoor lighting infrastructure
• Demonstrated PC skills. Must be proficient in Outlook, MS Office,-Excel, Access, Word
• Demonstrated electric and gas technical knowledge
• Have a valid NJ driver's license
• BA/BS in business
• Understanding of PSE&G electric and gas tariffs with lighting product experience
• Knowledge of SAP CRM, SAP BW, SAP DWMS and GIS

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail]. If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. ADDITIONAL EEO INFORMATION Know your Rights: Workplace Discrimination is Illegal

Nearest Major Market: New York City

Nearest Secondary Market: Newark

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