Senior Life Sciences Customer Success Leader

Anaplan; New York (NY); On-site; USD 147,000 - 220,000; Full time

Job summary

Anaplan seeks a Principal Customer Success Business Partner to drive strategic transformation for Life Sciences customers. You will own key accounts, ensure successful deployment, adoption, and long-term value realization, while coordinating with internal teams to deliver ROI.

You will lead proactive engagement, monitor platform health, and advocate for customer needs to shape roadmap and expansion opportunities across regional teams.

Qualifications

• 8+ years of experience in account management, consulting, or client services is required.
• Experience working with large-scale Life Sciences customers is a must have.
• Experience with business planning including annual operating plans, forecasting, and modeling is a plus.
• Experience in corporate finance, supply chain and sales planning industries is a plus.

Responsibilities

• Own and manage a portfolio of 10-15 strategic Life Sciences customers with $10-15M ARR.
• Collaborate with Sales, Professional Services, and Partner teams on account strategy and expansion.
• Drive adoption, satisfaction, retention, and ROI for Anaplan solutions.
• Monitor customer health and lead enablement initiatives to ensure value realization.
• Advocate for customer needs to influence Anaplan’s roadmap and innovations.
• Foster community engagement and best practices within the customer base.

Skills

8+ years

Life Sciences

Account mgmt

Project mgmt

Communication

Multi-tasking

Problem solving

Travel 25%

Job description

Anaplan seeks a Principal Customer Success Business Partner to drive strategic transformation for Life Sciences customers. You will own key accounts, ensure successful deployment, adoption, and long-term value realization, while coordinating with internal teams to deliver ROI.

You will lead proactive engagement, monitor platform health, and advocate for customer needs to shape roadmap and expansion opportunities across regional teams.