Principal Life Sciences CS Partner - Strategic Growth

Anaplan; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Anaplan is seeking a Principal Customer Success Business Partner (CSBP) to lead a portfolio of 10-15 Life Sciences customers, totaling $10-15M ARR, and drive adoption, retention, and expansion. You will partner across Sales, Professional Services and Partners to deliver strategic value and ROI while shaping account strategies and outcomes.

In this senior role, you will enable data-driven planning, monitor platform health, and advocate for customers within Anaplan’s roadmap.

Qualifications

• 8+ years of experience in account management, consulting, or client services.
• Experience with large-scale Life Sciences customers.
• Strong troubleshooting and problem-solving skills.
• Ability to manage a portfolio and run your own business mentality.
• Experience in business planning, including annual operating plans and forecasting.
• Adaptable and able to respond to change.
• Strong communication skills to translate technical information for all personas.

Responsibilities

• Own and manage a portfolio of 10-15 strategic customers representing $10-15 million ARR within Life Sciences; drive adoption, satisfaction, and retention.
• Collaborate with Sales, Professional Services, and Partner teams to co-create and execute account strategies; identify upsell/cross-sell opportunities.
• Guide customers in aligning Anaplan capabilities with business goals; enable data-driven planning and forecasting.
• Monitor engagement, platform utilization, and outcomes; develop tailored success plans and address barriers.
• Advocate for customer needs internally to influence roadmap and innovation.
• Foster engagement by connecting customers with the Anaplan community, user groups, and events.
• Partner with support to resolve platform challenges and maintain trust.
• Lead enablement programs, trainings, and onboarding to sustain user adoption.

Skills

Account management

Strategic thinking

Customer leadership

Communication skills

Problem solving

Project management

Business mindset

Life Sciences experience

Job description

Anaplan is seeking a Principal Customer Success Business Partner (CSBP) to lead a portfolio of 10-15 Life Sciences customers, totaling $10-15M ARR, and drive adoption, retention, and expansion. You will partner across Sales, Professional Services and Partners to deliver strategic value and ROI while shaping account strategies and outcomes.

In this senior role, you will enable data-driven planning, monitor platform health, and advocate for customers within Anaplan’s roadmap.