Senior Customer Success Manager - Life Sciences

Sapio Sciences; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Sapio Sciences seeks a seasoned Customer Success Manager to strengthen relationships with life sciences clients, drive adoption of the Sapio platform, and ensure ongoing value realization. You will collaborate with Sales, Product, and Support to tailor strategies for each account and monitor success metrics across the customer lifecycle.

The role emphasizes onboarding excellence, proactive issue resolution, and advocating for customer needs to influence product improvements and client outcomes.

Qualifications

• Bachelor’s degree in Bioinformatics/Lab informatics or related field.
• 10+ years in customer success or account management in scientific software industries.
• Experience in Life Sciences is preferred.
• Willingness to travel globally and work cross-regionally.

Responsibilities

• Manage customer relationships and ensure high satisfaction and retention.
• Develop and execute customer success plans to drive adoption and value realization.
• Collaborate with Sales, Product, and Support to align on customer goals.
• Monitor customer health metrics and report insights to leadership.
• Lead onboarding and enablement for new customers with clear milestones.
• Advocate for customer needs across internal teams to improve the product.

Skills

Empathetic communication

Problem solving

Organizational skills

Team-oriented

CRM proficiency

Global travel

Education

Bachelor’s degree in Bioinformatics/Lab informatics

10+ years in customer success or account management in scientific software

Tools

CRM tools

Job description

Sapio Sciences seeks a seasoned Customer Success Manager to strengthen relationships with life sciences clients, drive adoption of the Sapio platform, and ensure ongoing value realization. You will collaborate with Sales, Product, and Support to tailor strategies for each account and monitor success metrics across the customer lifecycle.

The role emphasizes onboarding excellence, proactive issue resolution, and advocating for customer needs to influence product improvements and client outcomes.