Senior Liability Claims Specialist - Flexible PTO

Staples, Inc.; Framingham (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Flexible PTO

Holiday Schedule

Employee discounts

Job summary

Staples, Inc. in Framingham, MA is seeking a Sr. Claims Specialist to lead liability claims management across general, auto, premises and product lines.

You will evaluate liability, monitor reserves, coordinate litigation, and work with TPAs, insurers and defense counsel to drive timely outcomes. This role requires deep analytical skills, excellent communication, and a collaborative approach to mitigate risk.

Qualifications

• Strong analytical thinking and practical problem-solving skills.
• Sound judgment and the ability to recognize when an issue requires escalation.
• Strong written, verbal, and interpersonal communication skills.
• Effective negotiation and conflict-resolution skills.

Responsibilities

• Manage general liability, auto, premises, product, and other casualty claims, evaluating liability, causation, damages, exposure, and resolution strategies.
• Coordinate with TPAs, insurers, investigators, experts, and defense counsel on timely investigations, effective claims handling, and resolution within established guidelines.
• Manage assigned litigation from filing through resolution, partnering with defense counsel on strategy, discovery, mediation, settlement recommendations, and trial preparation.
• Review reserves, monitor significant exposures and claim trends, and support actuarial reviews, reserve studies, claim-cost forecasts, and loss projections.
• Evaluate indemnification, additional insured status, insurance certificates, and other risk-transfer considerations; coordinate coverage and tender opportunities with brokers and insurers.
• Support assigned subrogation activities, partnering with Claims Associates and other resources to identify and pursue recoveries.

Skills

Claims analysis

Negotiation

Communication skills

Attention to detail

Cross-functional teamwork

Problem solving

Education

Bachelor's degree in risk management, business, finance, or related

Master's in Risk Management or related field

Tools

RMIS

Insurance software

Job description

Staples, Inc. in Framingham, MA is seeking a Sr. Claims Specialist to lead liability claims management across general, auto, premises and product lines.

You will evaluate liability, monitor reserves, coordinate litigation, and work with TPAs, insurers and defense counsel to drive timely outcomes. This role requires deep analytical skills, excellent communication, and a collaborative approach to mitigate risk.