Senior Liability Claims Lead - Team Oversight & Strategy

Holmes Murphy; West Des Moines (IA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Parental leave

Tuition reimbursement

401k profit sharing

Generous PTO

Volunteer time off

Diversity & inclusion

Merit raises

Discretionary bonus

Job summary

Creative Risk Solutions, a Holmes Murphy line of business, seeks a Sr. Liability Claims Supervisor to lead a high-performing team of adjusters in handling complex liability exposures from intake to resolution.

You’ll adjudicate, negotiate settlements, monitor litigation, and coach staff to deliver world-class service to insureds, claimants, and carriers while maintaining best practices.

Qualifications

• High school diploma required; college degree preferred.
• Licensing: Life & Health/Property Casualty license or ability to obtain in 3 months.
• Experience: 8–10 years adjusting property and casualty claims, including litigated claims.
• Supervisory experience preferred; ability to lead a claims team and coordinate outcomes.
• Strong knowledge of liability coverages and claims processing; analytical mindset.

Responsibilities

• Adjudicate claims, investigate, negotiate settlements, and document thoroughly.
• Monitor claims, especially in litigation, and ensure timely responses.
• Research and respond to inquiries from insureds, claimants, agencies, and carriers.
• Meet with clients to discuss complex claims and coverage issues.
• Maintain open communication with customers and fronting carriers.
• Assist staff with litigation management and decision-making.
• Ensure talent placement, coaching, performance feedback, and career development.
• Facilitate team meetings, training, and ongoing development.
• Set file review diaries and conduct monthly performance discussions.
• Participate in round tables, mentor staff, and support risk control initiatives.
• Encourage subrogation, fraud identification, and data-driven change.

Skills

Adjudication

Litigation

Team leadership

Client communication

Data analysis

Education

High school diploma

College degree preferred

AIC

CPCU

Job description

Creative Risk Solutions, a Holmes Murphy line of business, seeks a Sr. Liability Claims Supervisor to lead a high-performing team of adjusters in handling complex liability exposures from intake to resolution.

You’ll adjudicate, negotiate settlements, monitor litigation, and coach staff to deliver world-class service to insureds, claimants, and carriers while maintaining best practices.