Senior Liability Claims Lead — Complex Lit & Client Impact

Holmes Murphy; South Dakota; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous time off

Volunteer time off

Diversity & Belonging programs

Job summary

Creative Risk Solutions is seeking a Sr. Liability Claims Specialist, Supervisor to lead a high-performing team of adjusters and ensure superior claims handling from intake to resolution.

The role emphasizes operational excellence and servicing clients with complex liability exposures. Responsibilities include adjudication, litigation monitoring, client meetings, and staff coaching, with a focus on best practices and compliant workflows.

Qualifications

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Licensing: Active state Life & Health/Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
• Experience: 8-10 years of adjusting property and casualty claims, including litigated claims. Prior supervisory experience preferred.
• Skills & Technical Competencies: Knowledge of General and Auto Liability coverages and claims processing procedures. Ability to work independently and in a team, perform complex mathematical calculations, and manage multiple tasks.
• Knowledge of state insurance regulations, ability to pass licensing exams, and commitment to ongoing education.

Responsibilities

• Adjudicate claims as needed, investigate, negotiate settlements, and maintain accurate documentation.
• Monitor claims, especially in litigation, ensuring timely responses and adherence to Best Practices for Claims.
• Research and respond to inquiries from insureds, claimants, agency partners, and carriers.
• Meet with clients to discuss complex claims and coverage issues.
• Maintain open communication with customers and fronting carriers.
• Assist staff with litigation management and decision-making.
• Ensure appropriate talent placement, coach team members, conduct performance feedback, and support career development.
• Manage timesheets, time off requests, and participate in compensation decisions.
• Facilitate team meetings, attend internal and external training, and coordinate ongoing training.
• Set regular file review diaries and meet with staff monthly for performance enhancement.
• Conduct quarterly team meetings and help staff set and monitor annual goals.
• Participate in round tables, train and mentor team members, and serve on company committees.
• Encourage subrogation and fraud identification, participate in claim reviews and Risk Control Workshops.
• Mediate between insureds and insurance companies, interpret reports, and use data to drive change.

Skills

P&C claims processing

General & Auto Liability knowledge

Independent and team work

Supervisory experience

Education

High school diploma; college degree preferred

Job description

Creative Risk Solutions is seeking a Sr. Liability Claims Specialist, Supervisor to lead a high-performing team of adjusters and ensure superior claims handling from intake to resolution.

The role emphasizes operational excellence and servicing clients with complex liability exposures. Responsibilities include adjudication, litigation monitoring, client meetings, and staff coaching, with a focus on best practices and compliant workflows.