Senior-Level ServiceNow Developer

accenturefederalservices; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Accenture Federal Services seeks a Senior Technical Leader to shape the architecture and delivery of secure ITSM applications on the ServiceNow platform for a federal Office of the CIO. The role blends hands-on development with mentorship, platform governance, and applied AI/ML, driving innovation with Now Assist, generative Virtual Agent conversations, and Predictive Intelligence.

The candidate will lead end-to-end design, implement complex workflows, and set scripting standards while staying

Qualifications

• 7+ years of professional software development experience.
• 5+ years of hands-on ServiceNow development; strong scripting proficiency.
• Expert-level JavaScript and ServiceNow server/client scripting APIs.
• ServiceNow CSA and CAD certifications are required.
• Experience applying AI/coding assistants to boost velocity and quality.
• Deep AI/ML knowledge with the ability to architect from complex requirements.

Responsibilities

• Lead end-to-end architectural design and implementation of custom ServiceNow applications and complex workflows.
• Develop and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components; establish team standards.
• Configure Now AI features, design AI-driven Virtual Agent conversations, and build Predictive Intelligence models.
• Integrate external AI/ML APIs via Integration Hub and REST/SOAP interfaces for intelligent automation.
• Mentor mid-level and junior developers, lead code reviews, and drive ATF testing strategies.
• Monitor platform releases and AI advances; influence platform roadmap and technical strategy.

Skills

Software development

ServiceNow development

JavaScript

AI/ML knowledge

AI coding assistants usage

Education

CSA (ServiceNow Certified System Administrator)

CAD (Certified Application Developer)

Tools

ServiceNow platform

Job description

Role overview

Senior technical leader shaping the architecture and delivery of secure ITSM applications on the ServiceNow platform for a federal Office of the CIO. The role blends hands-on development with mentorship, platform governance, and applied AI/ML, driving innovation through tools like Now Assist, generative Virtual Agent conversations, and Predictive Intelligence.

Responsibilities

• Lead end-to-end architectural design and implementation of custom ServiceNow applications and complex workflows.
• Build and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components while establishing team standards.
• Configure ServiceNow Now Assist features, design generative AI Virtual Agent conversations, and build Predictive Intelligence models.
• Integrate external AI/ML APIs via Integration Hub and custom REST/SOAP interfaces to deliver intelligent automation.
• Develop AI-enhanced ITSM capabilities such as auto-classification of incidents and intelligent ticket routing, with governed prompt engineering strategies.
• Mentor mid-level and junior developers, lead code reviews, define ATF testing strategies, and serve as final escalation point for complex issues.
• Stay ahead of platform releases and AI/ML advances, influencing platform roadmap and technical strategy.

Requirements

• 7+ years of professional software development experience.
• 5+ years of extensive hands‑on ServiceNow development.
• Expert‑level JavaScript and ServiceNow server/client scripting APIs.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
• Proven track record using AI coding assistants to improve development velocity and code quality.
• Deep AI/ML knowledge and demonstrable experience architecting solutions from complex functional requirements.