Senior ServiceNow Architect: AI-Driven ITSM Leader

accenturefederalservices

United States

Remote

USD 150,000 - 190,000

Full time

14 days+

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Job summary

Accenture Federal Services seeks a Senior Technical Leader to shape the architecture and delivery of secure ITSM applications on the ServiceNow platform for a federal Office of the CIO. The role blends hands-on development with mentorship, platform governance, and applied AI/ML, driving innovation with Now Assist, generative Virtual Agent conversations, and Predictive Intelligence.

The candidate will lead end-to-end design, implement complex workflows, and set scripting standards while staying

Qualifications

7+ years of professional software development experience.
5+ years of hands-on ServiceNow development; strong scripting proficiency.
Expert-level JavaScript and ServiceNow server/client scripting APIs.
ServiceNow CSA and CAD certifications are required.
Experience applying AI/coding assistants to boost velocity and quality.
Deep AI/ML knowledge with the ability to architect from complex requirements.

Responsibilities

Lead end-to-end architectural design and implementation of custom ServiceNow applications and complex workflows.
Develop and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components; establish team standards.
Configure Now AI features, design AI-driven Virtual Agent conversations, and build Predictive Intelligence models.
Integrate external AI/ML APIs via Integration Hub and REST/SOAP interfaces for intelligent automation.
Mentor mid-level and junior developers, lead code reviews, and drive ATF testing strategies.
Monitor platform releases and AI advances; influence platform roadmap and technical strategy.