Senior Learning Operations & Programs Lead

Edward Jones; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Edward Jones is seeking a Senior Support Specialist, Field Learning, to oversee the operational and logistical support of blended learning programs for learners, facilitators, and partners. You will coordinate day-to-day logistics, communications, enrollments, and LMS activities to ensure a smooth learning journey.

Collaborating with internal teams and external vendors, you will monitor progress, respond to inquiries, manage documentation, and track expenses while prioritizing multiple tasks in

Qualifications

• Associate's or Bachelor's degree preferred, or equivalent professional experience.
• 2+ years of experience supporting learning programs, training operations, workforce development, education administration, or a related function.
• Experience using Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
• Experience working with learning management systems (LMS), training platforms, HR systems, or comparable technology solutions.
• Experience coordinating schedules, participant communications, registrations, reporting, or program logistics.
• Experience managing multiple priorities and deadlines in a fast-paced, high-volume environment.
• Experience providing customer service or operational support to internal clients, external clients, learners, or business partners.
• Experience maintaining accurate records, reports, documentation, and program data.
• Strong written and verbal communication skills, including experience communicating with multiple stakeholder groups.
• Demonstrated ability to independently prioritize work, resolve routine issues, and elevate complex issues when appropriate.

Responsibilities

• Coordinate the day-to-day operations and logistics for instructor-led, virtual, and blended learning programs.
• Serve as a primary point of contact for learners, facilitators, business partners, and vendors, providing timely support and guidance throughout the learning experience.
• Manage program communications, participant enrollments, scheduling, reporting, materials, and learning management system activities.
• Monitor training programs to ensure participants receive accurate information, complete required training, and remain on track with learning requirements.
• Respond to and resolve participant inquiries, issues, and escalations while delivering a high level of customer service.
• Partner with internal teams and external vendors to support the successful execution of learning programs and events.
• Maintain accurate program documentation, records, reports, and operational processes to support compliance and business needs.
• Track expenses, purchasing activities, and related administrative functions to ensure efficient program delivery and responsible stewardship of resources.
• Identify and upscale program risks, scheduling conflicts, participant concerns, or operational issues to appropriate stakeholders.
• Manage multiple priorities in a fast-paced environment while adapting to changing business needs and program requirements.
• Ensure consistency and quality across learning programs, helping create a positive and effective experience for all participants.
• Contribute to continuous improvement efforts by identifying opportunities to enhance processes, communication, learner support, and operational efficiency.

Skills

LMS experience

Scheduling

Customer service

Communication

Microsoft Office

Data management

Problem solving

Education

Bachelor's degree or equivalent

Tools

Learning Management System (LMS)

HR systems

Outlook

Excel

Teams

Job description

Edward Jones is seeking a Senior Support Specialist, Field Learning, to oversee the operational and logistical support of blended learning programs for learners, facilitators, and partners. You will coordinate day-to-day logistics, communications, enrollments, and LMS activities to ensure a smooth learning journey.

Collaborating with internal teams and external vendors, you will monitor progress, respond to inquiries, manage documentation, and track expenses while prioritizing multiple tasks in