Senior Learning Programs Operations Lead

Edward Jones; Tempe (AZ); Híbrido; USD 60.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and prescription drug benefits

Dental and vision coverage

Short- and long-term disability

401(k) retirement plan

Paid holidays and vacation

Descripción de la vacante

Edward Jones in Tempe, AZ, is seeking a Senior Support Specialist, Field Learning to deliver seamless learning experiences across instructor-led, virtual, and blended programs.

The role coordinates operations, communications, scheduling, and LMS activities, partnering with learners, facilitators, vendors, and internal teams to ensure on-time, accurate training and excellent service. This position supports compliance and continuous improvement in a fast-paced environment.

Formación

• Associate's or Bachelor's degree preferred, or equivalent professional experience.
• 2+ years of experience supporting learning programs, training operations, workforce development, education administration, or a related function.
• Experience using Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
• Experience working with learning management systems (LMS), training platforms, HR systems, or comparable technology solutions.
• Experience coordinating schedules, participant communications, registrations, reporting, or program logistics.
• Experience managing multiple priorities and deadlines in a fast‑paced, high‑volume environment.
• Experience providing customer service or operational support to internal clients, external clients, learners, or business partners.
• Experience maintaining accurate records, reports, documentation, and program data.
• Strong written and verbal communication skills, including experience communicating with multiple stakeholder groups.
• Demonstrated ability to independently prioritize work, resolve routine issues, and elevate complex issues when appropriate.

Responsabilidades

• Coordinate day-to-day operations and logistics for instructor‑led, virtual, and blended learning programs.
• Serve as a primary point of contact for learners, facilitators, business partners, and vendors, providing timely support and guidance throughout the learning experience.
• Manage program communications, participant enrollments, scheduling, reporting, materials, and learning management system activities.
• Monitor training programs to ensure participants receive accurate information, complete required training, and remain on track with learning requirements.
• Respond to and resolve participant inquiries, issues, and escalations while delivering a high level of customer service.
• Partner with internal teams and external vendors to support the successful execution of learning programs and events.
• Maintain accurate program documentation, records, reports, and operational processes to support compliance and business needs.
• Track expenses, purchasing activities, and related administrative functions to ensure efficient program delivery and responsible stewardship of resources.
• Identify and elevate program risks, scheduling conflicts, participant concerns, or operational issues to appropriate stakeholders.
• Manage multiple priorities in a fast‑paced environment while adapting to changing business needs and program requirements.
• Ensure consistency and quality across learning programs, helping create a positive and effective experience for all participants.
• Contribute to continuous improvement efforts by identifying opportunities to enhance processes, communication, learner support, and operational efficiency.

Conocimientos

Organization & prioritization

Customer service orientation

Clear written and verbal communication

Stakeholder coordination

Educación

Associate's or Bachelor's degree or equivalent experience

Herramientas

Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams)

Learning Management System (LMS)

HR systems / training platforms

Descripción del empleo

Edward Jones in Tempe, AZ, is seeking a Senior Support Specialist, Field Learning to deliver seamless learning experiences across instructor-led, virtual, and blended programs.

The role coordinates operations, communications, scheduling, and LMS activities, partnering with learners, facilitators, vendors, and internal teams to ensure on-time, accurate training and excellent service. This position supports compliance and continuous improvement in a fast-paced environment.