Senior Learning & Development Leader, Customer Service

Road Race Management, Inc.; Reno (NV); On-site; USD 110,000 - 130,000; Full time

Job summary

A leading service management company based in Reno seeks a Sr. Manager of Learning & Development to lead training efforts for their Customer Service team. This role is crucial in designing and implementing effective training strategies to enhance team performance. Candidates should have over 8 years of L&D experience and strong management skills. The position offers a competitive salary range of $110,000 to $130,000, with added benefits.

Qualifications

• 8+ years of experience in Learning & Development.
• 3+ years of people management experience.
• Strong experience leading learning operations.

Responsibilities

• Lead a team of Learning and Development professionals.
• Develop and execute training strategies for Customer Service.
• Design and develop training content and experiences.

Skills

Change management

Training and development

Communication skills

Analytical skills

Project management

Education

Degree in training and development, instructional design, or related field

Job description

A leading service management company based in Reno seeks a Sr. Manager of Learning & Development to lead training efforts for their Customer Service team. This role is crucial in designing and implementing effective training strategies to enhance team performance. Candidates should have over 8 years of L&D experience and strong management skills. The position offers a competitive salary range of $110,000 to $130,000, with added benefits.