Senior Learning & Development Leader — Customer Service

Priority Health; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discounts directory

Job summary

A leading health organization is seeking a Training and Development Specialist in Grand Rapids to develop and implement learning curriculum for customer service. The role requires a Bachelor's Degree and at least five years of relevant experience. Responsibilities include conducting needs assessments, mentoring staff, and utilizing adult learning techniques to enhance training effectiveness. This position offers a full-time schedule with a comprehensive benefits package. Join a team committed to improving health and inspiring hope.

Qualifications

• 5 years of experience in developing and implementing learning curriculum.
• 2 years in managed care and/or health care preferred.
• Experience training in a call center environment.

Responsibilities

• Develop educational/training strategies including coaching and facilitation.
• Conduct needs analysis to evaluate training approaches.
• Create facilitator guides and case study exercises.

Skills

Training needs assessment

Public speaking

Mentoring

Coaching

Education

Bachelor's Degree in Business or related field

Master's Degree

Job description

A leading health organization is seeking a Training and Development Specialist in Grand Rapids to develop and implement learning curriculum for customer service. The role requires a Bachelor's Degree and at least five years of relevant experience. Responsibilities include conducting needs assessments, mentoring staff, and utilizing adult learning techniques to enhance training effectiveness. This position offers a full-time schedule with a comprehensive benefits package. Join a team committed to improving health and inspiring hope.