Senior Learning Delivery Operations Lead

Accenture PLC; Beaverton (OR); On-site; USD 70,000 - 180,000; Full time

Job summary

Accenture LearnVantage in Beaverton, Oregon, is seeking a seasoned Learning Operations professional to lead end-to-end delivery for instructor-led, virtual, and hybrid training programs. This role focuses on readiness, execution, and continuous improvement across global delivery activities.

You will partner with program managers, vendors, and instructors to ensure successful outcomes, manage KPIs, and provide actionable insights through reports and dashboards.

Qualifications

• Minimum 5 years of experience in learning operations, training delivery, learning administration.
• Minimum 3 years of experience managing complex training programs or large-scale learning delivery operations.

Responsibilities

• Lead operational planning and execution for instructor-led, virtual instructor-led, hybrid, and large-scale learning programs.
• Perform and oversee training readiness activities, ensuring all delivery requirements, resources, communications, and technologies are in place prior to program launch.
• Provide live operational and technical support for high-profile and strategic training events.
• Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
• Monitor delivery performance, learner experience metrics, support trends, and operational KPIs to identify opportunities for improvement.
• Develop and maintain operational procedures, standards, playbooks, and knowledge management resources.
• Analyze recurring issues and implement solutions that improve operational efficiency, reduce support volume, and enhance learner satisfaction.
• Lead process improvement initiatives focused on automation, standardization, scalability, and service excellence.
• Create reports, dashboards, and executive summaries that provide actionable insights to stakeholders and leadership.
• Mentor and provide guidance to Learning Operations Analysts and other team members, supporting skill development and operational consistency.
• Support global learning delivery programs across multiple regions, time zones, and delivery modalities.
• Contribute to operational strategy, capacity planning, and continuous improvement efforts to support organizational growth and evolving client needs.

Skills

Learning operations

Training delivery

Learning administration

Stakeholder management

Data analysis

LMS experience

Tools

Microsoft Teams

Zoom

Webex

Job description

Accenture LearnVantage in Beaverton, Oregon, is seeking a seasoned Learning Operations professional to lead end-to-end delivery for instructor-led, virtual, and hybrid training programs. This role focuses on readiness, execution, and continuous improvement across global delivery activities.

You will partner with program managers, vendors, and instructors to ensure successful outcomes, manage KPIs, and provide actionable insights through reports and dashboards.