Senior Leader - Physical Security Delivery & Growth

CDW; United States; On-site; USD 121,000 - 170,000; Full time

Job summary

CDW, a leading technology solutions provider in the United States, seeks a Manager, Physical Security Delivery to drive services revenue and shape the portfolio for video surveillance, VMS, and access control. You will collaborate with Sales, Solution Architects, and Services to deliver client outcomes and mentor teams.

You will guide portfolio strategy, review estimates, and maintain staffing/pipeline while balancing profitability and risk. Travel up to 50% may be required.

Qualifications

• Bachelor's degree required and 5+ years of experience.
• OR, 9 years of work experience required.
• Experience leading technical delivery or operations teams with vendor technologies.

Responsibilities

• Drive services revenue and gross profit in partnership with Sales and SAs.
• Align services to sales and marketing objectives and collaborate on product/licensing attachment.
• Join client calls, present on services capabilities, and shape C-suite solution strategies.
• Review and approve estimates and statements of work within delegated authority, feedback to SAs.
• Assess trends to guide portfolio strategy, services opportunities, and required engineering skills.
• Maintain staffing and pipeline reviews; educate sellers on services capabilities and early engagement.
• Own escalations and corrective actions where applicable.
• Lead loyalty meetings and build cross-functional stakeholder relationships.
• Balance capacity against demand; plan resource assignments and workload.
• Recruit and retain talent; foster trust, teamwork, and best practices.

Skills

People management

Leadership

VMS platforms

Video surveillance

Access control

Budgeting

Client relations

Education

Bachelor's degree

Tools

Surveillance systems

Security integrations

Job description

CDW, a leading technology solutions provider in the United States, seeks a Manager, Physical Security Delivery to drive services revenue and shape the portfolio for video surveillance, VMS, and access control. You will collaborate with Sales, Solution Architects, and Services to deliver client outcomes and mentor teams.

You will guide portfolio strategy, review estimates, and maintain staffing/pipeline while balancing profitability and risk. Travel up to 50% may be required.