Senior Lead Site Reliability Engineer (AI-Driven Ops)

JPMorganChase; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorganChase in Columbus is seeking a Lead Site Reliability Engineer to shape the reliability of global applications within EPAS. You will lead a team, drive resiliency reviews, and mentor engineers while tackling complex systems.

This role emphasizes data-driven optimization, AI-assisted incident handling, and collaboration with stakeholders to set SLOs, error budgets, and scalable architectures. You will influence critical outcomes while safeguarding security and performance.

Qualifications

• Formal training or certification on site reliability engineering concepts and 5 years applied experience.
• Proficiency in reliability, scalability, performance, security, and enterprise system architecture.
• Fluent in at least one programming language such as Python, Java/Spring Boot, or .Net.
• Experience using enterprise-authorized AI capabilities to improve SRE workflows with validation.
• Ability to evaluate AI-driven operational recommendations for correctness and risk.
• Knowledge of observability, SLOs, alerting, and telemetry.
• Experience with CI/CD and container orchestration.
• Networking troubleshooting experience.

Responsibilities

• Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
• Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
• Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.

Skills

Python

Java/Spring Boot

.Net

Observability

Troubleshooting

Education

Site Reliability Engineering certification

Formal SRE training

Tools

Ansible/AAP

RHEL

Dynatrace

AWS

CI/CD tooling

Job description

JPMorganChase in Columbus is seeking a Lead Site Reliability Engineer to shape the reliability of global applications within EPAS. You will lead a team, drive resiliency reviews, and mentor engineers while tackling complex systems.

This role emphasizes data-driven optimization, AI-assisted incident handling, and collaboration with stakeholders to set SLOs, error budgets, and scalable architectures. You will influence critical outcomes while safeguarding security and performance.