Senior Large-Loss Property Field Adjuster

American Family Insurance; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

American Family Insurance is seeking a lead level field property claims adjuster to investigate and settle complex homeowner claims in the Washington area. The role involves extensive field work, on-site inspections, and high exposure claim handling with a focus on customer-driven service.

Applicants should have Advanced Xactimate experience and 5+ years in field property personal lines claims, with a preference for handling claims over $50,000. Travel up to 50% is expected.

Qualifications

• Advanced Xactimate experience required.
• 5 or more years' experience handling field property personal lines claims required.
• Prefer someone who has handled claims over $50,000.

Responsibilities

• Investigates origin and cause of high exposure claims by contacting insureds, claimants, agents, attorneys, and others.
• Participates in High Damage Reviews to address coverage issues and exposure.
• Handles both 1st party and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections, evaluates damages, and negotiates with insureds, claimants, attorneys, or public adjusters.
• Responds to customer inquiries, makes decisions, and closes files as needed.
• Interprets policies and coverages and applies them to assigned losses.

Skills

Field claims handling

Customer service

Complex claim handling

Tools

Xactimate

Job description

American Family Insurance is seeking a lead level field property claims adjuster to investigate and settle complex homeowner claims in the Washington area. The role involves extensive field work, on-site inspections, and high exposure claim handling with a focus on customer-driven service.

Applicants should have Advanced Xactimate experience and 5+ years in field property personal lines claims, with a preference for handling claims over $50,000. Travel up to 50% is expected.