Senior Large-Loss Property Field Adjuster – WA

American Family Insurance; Bellevue (WA); On-site; USD 99,000 - 163,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) contributions

Pension plan

Paid holidays and PTO

Student loan repayment

Paid family leave

Job summary

American Family Insurance is seeking a Lead level Field Property Claims Adjuster in Washington state. You will investigate high exposure homeowner claims, determine liability, arrange appraisals, and settle complex losses in the field, with travel up to 50% and occasional higher catastrophe travel.

A strong independent judgment and extensive policy knowledge are essential. This role reports to a Large Loss Senior Manager and may require in-person engagement at times.

Qualifications

• Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated ability to efficiently and effectively handle complex claims.
• Extensive knowledge of policies and endorsements coverages.
• Successfully applied knowledge of each phase of the claim handling process.

Responsibilities

• Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Participates in High Damage Reviews (HDR) to address coverage issues and exposure. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages.
• Makes independent decisions but recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

Field claims

Customer service

Complex claims

Policy knowledge

Claim handling process

Tools

Advanced Xactimate

Job description

American Family Insurance is seeking a Lead level Field Property Claims Adjuster in Washington state. You will investigate high exposure homeowner claims, determine liability, arrange appraisals, and settle complex losses in the field, with travel up to 50% and occasional higher catastrophe travel.

A strong independent judgment and extensive policy knowledge are essential. This role reports to a Large Loss Senior Manager and may require in-person engagement at times.