Senior Lab Instrumentation Service Engineer

Natera, Inc.; San Carlos, Northern (CA, KY); Hybrid; USD 88,000 - 110,000; Full time

Benefits offered by this job

401(k) match

PTO & holidays

Wellness benefits

Fertility care benefits

Job summary

Natera, Inc. is seeking a Service Engineer in California to troubleshoot, repair and maintain laboratory instrumentation and robotics. The role emphasizes independent work on medium to high complexity issues and requires adherence to GDP and regulatory requirements.

You will draft SOPs, document tickets, and communicate clearly with customers, supported by 2–5 years of service engineering experience and a bachelor’s degree in Engineering or Life Sciences.

Qualifications

• Bachelor’s degree in Engineering, Life Sciences or related field.
• 2–5 years of experience in Service Engineering, with hands’on experience in laboratory equipment repair.
• Understanding of diagnostic laboratory workflows, instrumentation and software.
• Strong knowledge of GDP and regulatory requirements.
• Excellent organizational and communication skills for managing multiple projects.

Responsibilities

• Semi-autonomous role.
• Handles more complex troubleshooting, repairs, and maintenance.
• Solves non-routine problems with some guidance.
• Follows SOPs and performs task-based assignments.
• Drafts SOPs and work instructions. Contributes to troubleshooting Wiki.
• Expected to troubleshoot issues of medium to high complexity. Understands when to reach out for guidance.
• Understands "3 pillars" of troubleshooting laboratory automation and show progress in implementation of the pillars.
• Learning to analyze and interpret test data for the purpose of troubleshooting.
• Document service tickets completely and with appropriate detail. Adhere to Good Documentation Practices (GDP).
• Adhere to lab safety protocols and regulatory requirements.

Skills

Mechanical

Electrical

Troubleshooting

Customer comms

Independent work

Education

Bachelor's degree

Engineering or Life Sciences

Job description

Natera, Inc. is seeking a Service Engineer in California to troubleshoot, repair and maintain laboratory instrumentation and robotics. The role emphasizes independent work on medium to high complexity issues and requires adherence to GDP and regulatory requirements.

You will draft SOPs, document tickets, and communicate clearly with customers, supported by 2–5 years of service engineering experience and a bachelor’s degree in Engineering or Life Sciences.