Mid-Level Lab Instrumentation Field Service Engineer

Natera; San Carlos (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Life and disability plans

Job summary

Natera is seeking an intermediate Service Engineer in San Carlos, CA to troubleshoot, repair, and maintain laboratory instrumentation and robotics, with focus on medium to high complexity issues and independent work when possible.

The role requires 2–5 years in service engineering, hands-on lab equipment repair, and an understanding of diagnostic workflows. You’ll follow SOPs, contribute to documentation, and adhere to GDP and safety standards.

Qualifications

• Bachelor’s degree in Engineering, Life Sciences or related field.
• 2–5 years of experience in Service Engineering with hands-on experience in laboratory equipment repair.
• Understanding of diagnostic laboratory workflows, instrumentation and software.
• Strong knowledge of GDP and regulatory requirements.
• Excellent organizational and communication skills for managing multiple projects.

Responsibilities

• Semi-autonomous role.
• Handles more complex troubleshooting, repairs, and maintenance.
• Solves non-routine problems with some guidance.
• Follows SOPs and performs task-based assignments.
• Drafts SOPs and work instructions. Contributes to troubleshooting Wiki.
• Expected to troubleshoot issues of medium to high complexity. Understands when to reach out for guidance.
• Understands "3 pillars" of troubleshooting laboratory automation and show progress in implementation of the pillars.
• Learning to analyze and interpret test data for the purpose of troubleshooting.
• Document service tickets completely and with appropriate detail. Adhere to GDP.
• Adhere to lab safety protocols and regulatory requirements.

Skills

Mechanical engineering

Electrical engineering

Customer communication

Problem solving

Independent work

GDP knowledge

Education

Bachelor's degree in Engineering, Life Sciences or related field

Tools

Lab instrumentation software

Job description

Natera is seeking an intermediate Service Engineer in San Carlos, CA to troubleshoot, repair, and maintain laboratory instrumentation and robotics, with focus on medium to high complexity issues and independent work when possible.

The role requires 2–5 years in service engineering, hands-on lab equipment repair, and an understanding of diagnostic workflows. You’ll follow SOPs, contribute to documentation, and adhere to GDP and safety standards.