Service Engineer

Natera; San Francisco (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Wellness and work-life benefits

Job summary

Natera is seeking a Service Engineer in California to troubleshoot, repair, and maintain laboratory instrumentation and robotics. The role requires a Bachelor’s degree in engineering or life sciences and hands-on lab equipment repair experience.

You will work semi-autonomously on medium to high complexity issues, follow SOPs, and contribute to SOPs and troubleshooting documentation. The position emphasizes GDP, regulatory compliance, and effective cross-functional communication.

Qualifications

• Bachelor’s degree in Engineering, Life Sciences or related field.
• 2–5 years of experience in Service Engineering with hands-on lab equipment repair.
• Understanding of diagnostic laboratory workflows, instrumentation and software.
• Strong knowledge of GDP and regulatory requirements.
• Excellent organizational and communication skills for managing multiple projects

Responsibilities

• Semi-autonomous role.
• Handles more complex troubleshooting, repairs, and maintenance.
• Solves non-routine problems with some guidance.
• Follows SOPs and performs task-based assignments.
• Drafts SOPs and work instructions. Contributes to troubleshooting Wiki.
• Expected to troubleshoot issues of medium to high complexity. Understands when to reach out for guidance.
• Learning to analyze and interpret test data for the purpose of troubleshooting.
• Document service tickets completely and with appropriate detail. Adhere to GDP.
• Adhere to lab safety protocols and regulatory requirements.

Skills

Mechanical skills

Electrical skills

Customer communication

Problem solving

Independent worker

Education

Bachelor’s degree in Engineering, Life Sciences or related field

Job description

POSITION SUMMARY:

The Service Engineer is an intermediate role focused on troubleshooting, repair, and maintenance of laboratory instrumentation and robotics (such as liquid handlers and analytical instruments). This engineer has more independence than a service engineer 1 and is expected to have a good troubleshooting foundation and understanding of most instruments used in the lab, and can address service events of medium complexity independently and of high complexity with some guidance.

Primary Responsibilities:

• Semi-autonomous role.
• Handles more complex troubleshooting, repairs, and maintenance.
• Solves non-routine problems with some guidance.
• Follows SOPs and performs task-based assignments.
• Drafts SOPs and work instructions. Contributes to troubleshooting Wiki.
• Expected to troubleshoot issues of medium to high complexity. Understands when to reach out for guidance.
• Understands "3 pillars" of troubleshooting laboratory automation and show progress in implementation of the pillars.
• Learning to analyze and interpret test data for the purpose of troubleshooting.
• Document service tickets completely and with appropriate detail. Adhere to Good Documentation Practices (GDP).
• Adhere to lab safety protocols and regulatory requirements.

Qualifications:

• Bachelor’s degree in Engineering, Life Sciences or related field.
• 2–5 years of experience in Service Engineering, with hands‑on experience in laboratory equipment repair.
• Understanding of diagnostic laboratory workflows, instrumentation and software.
• Strong knowledge of GDP and regulatory requirements.
• Excellent organizational and communication skills for managing multiple projects

Knowledge, Skills, and Abilities:

• Strong mechanical and electrical engineering skills
• Possesses technical expertise and can talk the lingo with customers
• Good listening skills - good customer service skills
• Excellent problem solving skills
• Works independently without much supervision

Physical Demands & Work Environment:

• This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
• Duties may require working outside normal working hours (evenings and weekends) at times.

Compensation & Total Rewards:

This range reflects a good-faith estimate of the base pay we reasonably expect to offer at the time of hire. Final compensation will vary based on experience, qualifications, and skills considerations.

This positionis also eligible for additional compensation and benefits throughNatera’s robust Total Rewards program, including:

• 401(k) with company match
• Generous paid time off and company holidays
• Additional wellness and work-life benefits

Compensation Range

$88,200 - $110,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.