Laboratory Instrumentation Service Engineer

Natera; San Francisco (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Wellness and work-life benefits

Job summary

Natera is seeking a Service Engineer in California to troubleshoot, repair, and maintain laboratory instrumentation and robotics. The role requires a Bachelor’s degree in engineering or life sciences and hands-on lab equipment repair experience.

You will work semi-autonomously on medium to high complexity issues, follow SOPs, and contribute to SOPs and troubleshooting documentation. The position emphasizes GDP, regulatory compliance, and effective cross-functional communication.

Qualifications

• Bachelor’s degree in Engineering, Life Sciences or related field.
• 2–5 years of experience in Service Engineering with hands-on lab equipment repair.
• Understanding of diagnostic laboratory workflows, instrumentation and software.
• Strong knowledge of GDP and regulatory requirements.
• Excellent organizational and communication skills for managing multiple projects

Responsibilities

• Semi-autonomous role.
• Handles more complex troubleshooting, repairs, and maintenance.
• Solves non-routine problems with some guidance.
• Follows SOPs and performs task-based assignments.
• Drafts SOPs and work instructions. Contributes to troubleshooting Wiki.
• Expected to troubleshoot issues of medium to high complexity. Understands when to reach out for guidance.
• Learning to analyze and interpret test data for the purpose of troubleshooting.
• Document service tickets completely and with appropriate detail. Adhere to GDP.
• Adhere to lab safety protocols and regulatory requirements.

Skills

Mechanical skills

Electrical skills

Customer communication

Problem solving

Independent worker

Education

Bachelor’s degree in Engineering, Life Sciences or related field

Job description

Natera is seeking a Service Engineer in California to troubleshoot, repair, and maintain laboratory instrumentation and robotics. The role requires a Bachelor’s degree in engineering or life sciences and hands-on lab equipment repair experience.

You will work semi-autonomously on medium to high complexity issues, follow SOPs, and contribute to SOPs and troubleshooting documentation. The position emphasizes GDP, regulatory compliance, and effective cross-functional communication.