Senior Knowledge Management Lead for IT Programs

CACI International Inc; Ashburn (VA); On-site; USD 94,000 - 198,000; Full time

Job summary

CAC I International Inc. is seeking a Senior Knowledge Management Specialist for the GMOS program supporting the Department of State from its Ashburn, VA location.

The role focuses on leading KM activities, creating and maintaining KBAs, SOPs, and technical docs, and guiding a team to deliver knowledge-management excellence. You will collaborate with subject-matter experts to capture institutional knowledge, implement KBAs and SOPs, and ensure compliance with federal requirements.

Qualifications

• Bachelor's degree with 8+ years in knowledge management, technical writing, information management, content management, or library science; equivalencies considered.
• Active Secret Clearance is required.
• Experience building and maintaining KM systems, KBAs, SOPs, and technical documentation for large IT environments.
• Demonstrated expertise with CMS, KM tools, and collaboration platforms.
• Strong technical writing to produce clear docs for diverse audiences.
• Proven ability to lead KM initiatives and supervise documentation teams.

Responsibilities

• Lead development and maintenance of a Knowledge Management Plan (KMP) including SOPs, quality control, and lessons learned.
• Develop and maintain Knowledge Base Articles (KBAs) with semi-annual reviews and usage analysis.
• Develop and maintain Standard Operating Procedures (SOPs) reflecting modernization and evolving requirements.
• Create technical documentation including architecture diagrams, configuration guides, troubleshooting procedures, and security/compliance docs.
• Develop training materials and user enablement resources to reduce ticket volume.
• Manage KM repositories, configure RBAC for content visibility and ensure compliance with Federal Paperwork Reduction Act.
• Develop websites and collaboration platforms supporting content management and records management.
• Collaborate with SMEs to capture institutional knowledge and best practices.
• Establish metrics and reporting to measure KM effectiveness, content quality, and ROI.
• Act as a technical expert across multiple projects, mentoring staff.

Skills

Knowledge management

Technical writing

Content management

Leadership

Analytical skills

Education

Bachelor's degree + 8 years

Equivalencies considered

Tools

ServiceNow Knowledge Management

SharePoint

Confluence

Knowledge management tools

Job description

CAC I International Inc. is seeking a Senior Knowledge Management Specialist for the GMOS program supporting the Department of State from its Ashburn, VA location.

The role focuses on leading KM activities, creating and maintaining KBAs, SOPs, and technical docs, and guiding a team to deliver knowledge-management excellence. You will collaborate with subject-matter experts to capture institutional knowledge, implement KBAs and SOPs, and ensure compliance with federal requirements.